Service Delivery Models

StirCrazy IT Solutions makes use of 3 main vessels for delivery of services, but being extremely dynamic, these can be adapted to suit individual client needs.

  1. PLAN A: DIY
    1. Remote Monitoring & Management Software
    2. Client dashboard with Remote Control enabled
    3. Alerts delivered to subscriber via e-mail
    4. Weekly report on monitored workstations and servers
    5. Comprehensive monthly report on monitored servers

 

  1. PLAN B: Pay-As-You-Go
    1. Remote Monitoring & Management Software
    2. Client dashboard with Remote Control enabled
    3. Alerts delivered to StirCrazy and/or subscriber via e-mail
    4. Alert management
    5. Ad hoc remote support with maximum labour cap
    6. Ad hoc on-site support
    7. Limited telephonic support
    8. Business hours availability
    9. Remote support report
    10. Patch management
    11. Automated task management
    12. Asset management
    13. Anti-virus monitoring
    14. Weekly report on monitored workstations and servers
    15. Comprehensive monthly report on monitored servers

 

  1. PLAN C: Executive
    1. Remote Monitoring & Management Software
    2. Client dashboard with Remote Control enabled
    3. Alerts delivered to StirCrazy and/or subscriber via e-mail
    4. Alert management
    5. Preferential remote support
    6. Preferential on-site support
    7. Guaranteed on-site response time
    8. Full telephonic support
    9. 24/7 availability
    10. Remote support report
    11. Patch management
    12. Automated task management
    13. Asset management
    14. On-site backup management
    15. Anti-virus monitoring
    16. Desktop management
    17. Weekly report on monitored workstations and servers
    18. Comprehensive monthly report on monitored servers