Service Delivery Models
StirCrazy IT Solutions makes use of 3 main vessels for delivery of services, but being extremely dynamic, these can be adapted to suit individual client needs.
- PLAN A: DIY
- Remote Monitoring & Management Software
- Client dashboard with Remote Control enabled
- Alerts delivered to subscriber via e-mail
- Weekly report on monitored workstations and servers
- Comprehensive monthly report on monitored servers
- PLAN B: Pay-As-You-Go
- Remote Monitoring & Management Software
- Client dashboard with Remote Control enabled
- Alerts delivered to StirCrazy and/or subscriber via e-mail
- Alert management
- Ad hoc remote support with maximum labour cap
- Ad hoc on-site support
- Limited telephonic support
- Business hours availability
- Remote support report
- Patch management
- Automated task management
- Asset management
- Anti-virus monitoring
- Weekly report on monitored workstations and servers
- Comprehensive monthly report on monitored servers
- PLAN C: Executive
- Remote Monitoring & Management Software
- Client dashboard with Remote Control enabled
- Alerts delivered to StirCrazy and/or subscriber via e-mail
- Alert management
- Preferential remote support
- Preferential on-site support
- Guaranteed on-site response time
- Full telephonic support
- 24/7 availability
- Remote support report
- Patch management
- Automated task management
- Asset management
- On-site backup management
- Anti-virus monitoring
- Desktop management
- Weekly report on monitored workstations and servers
- Comprehensive monthly report on monitored servers