IT Support

This can be divided into 2 groups, reactive and pro-active services.

Reactive service

This is everyone's idea of IT support. When something goes wrong you phone someone to fix it. This is also the most counter-productive and expensive form of IT support. It does however happen and to make it as painless as possible, we offer a guaranteed response time to Executive Service Model clients. We have also introduced a number of services to reduce the disruption such an event may have on your business and staff.

We have made huge investments in tools to facilitate speedy diagnosis and resolution of hardware failure. These include mobile diagnostic tools and setting up a comprehensive diagnostic and data recovery facility at our workshop.

Reactive support may be in the form of remote, telephonic support or physical presence, depending on the severity of the problem.

Pro-active service

We will monitor your computers remotely, fix errors as they occur and perform routine maintenance on your computers. This is the most important part of our service. Why is it so important? For the same reason you send your vehicles for a service, or check the oil and water in your car when you fill up. It prevents costly, disruptive failure of your assets.

While unexpected failure may still occur, we are able to pre-empt most pending failures and take steps to remedy the situation with no or minimum disruption to your day to day business activities.

Pro-active maintenance also keeps your systems running at optimal performance, increasing the productivity and morale of your staff.

Physical servicing of hardware and printers will be scheduled ranging in frequency depending on your company's utilisation model and manufacturer recommendation. These will be carried out on your premises by qualified technicians.

Most IT support issues are user related. With our Remote Monitoring & Access software we can immediately assist and train your staff in resolving most of these issues themselves. This empowers your employees and also increases productivity as minor issues can be rectified without having to wait for a support consultant to arrive. This also saves our clients a fortune in call-out fees.